FAQs

General Inquiry

Follow the simple steps below to create an account on the Lotus Tools Philippines website:

  1. On the Home page, click the "Sign-in" button located at the top-right corner of the page.
  2. Fill in the required details such as your First name, Last name, email address, and your password.
  3. Log in to your account using the credential you entered and update your address and contact details.

Follow the steps below to buy items on the Lotus Tools website:

  1. Log in to your Lotus Tools account.
  2. Select your preferred item then click “Add to Cart”
  3. On the right-side menu, enter the amount you want to purchase.
  4. Agree with the Terms and Conditions then press “Check Out”
  5. Enter your shipping address.
  6. If you have a coupon, enter the discount code, then click “Continue to Shipping”
  7. Review the details you entered then click “Continue to Payment”.
  8. Choose your preferred payment method and settle the payment.
  9. After sending the amount, our team will immediately process your order.

What are your supported payment methods?

You can pay the amount securely using Billease, Maya, Gcash, Credit Cards (Visa, MasterCard, American Express, and Discover Network).

How long will it take for my order to ship?

Our team will process your order after a successful checkout. Expect up to 2 - 3 working days to receive your item.

Is Lotus Tools Philippines available on Lazada, Shopee & Tiktok?

Yes, aside from our official website you can also shop Lotus tools on our store at LazMall and ShopeeMall. Click the link below to access our official stores:

  • Lotus Tools Store at Lazada: https://www.lazada.com.ph/shop/lotus-tools-ph/

  • Lotus Tools Store at Shopee: https://shopee.ph/lotustoolsphilippines

  • Lotus Tools at Tiktok https://www.tiktok.com/@lotustools_ph

FAQs

Warranty

What is the warranty period?

We provide a 6-month warranty covering both parts and service.

How do I claim the warranty?

Present your receipt or warranty card at any of our Authorized Service Centers or to one of our field technicians.

How do I schedule a home repair service?

Choose the nearest technician from our list and either call or send a text with your name, address, contact number, item details, and date of purchase. You will receive a confirmation for your scheduled service.

FAQs

Product Returns

How can I request a return?

To return an item, you must first contact our customer support at customer-service-department@bge-corporation.com. Once your return request is accepted, you will be asked to send the items to Be Global E-commerce warehouse at 500 Altura, Sampaloc, Maynila,1008. Take note that sending items without requesting a return shall be accepted.

What is your return policy?

You can request a return within 30 days of receiving your item. To be eligible for a return, you need to bring your receipt or any confirmation of purchase. The products should also be in the same condition when you receive them and must be in their original packaging.

Can I return the products I bought during the sale?

Unfortunately, we cannot accept returns for products purchased during a sale or with a coupon.

Can I get a refund for my returned products?

Yes, however, the item will need to be inspected. Our team will let you know whether or not your refund request was approved. If accepted, we will send the amount to your initial payment method within 10 business days.

Please keep in mind that your bank or credit card provider may take some time to process and deposit the refund. If you did not receive your refund within 15 days after our refund approval, don’t hesitate to contact our representative at customer-service-department@bge-corporation.com.